Customer Testimonials

From the get go James made our purchase the best experience we have ever had! We are now customers for life!

Couldn't be happier with our expiremce with Chris and Maria at Goode. They took good care of us and we are very happy with our purchase.

Jakob was very professional in all aspects of the sale. No pressure, a pleasure to have this young man sell me a truck.

Zach was awesome. No preasure, he was just helpful and honest.

I had an excellent experience working with Zach on purchasing my new car! He made the entire process seamless from start to finish. He ran the numbers, sent everything over via text, and once we agreed on a price, he had all the paperwork ready before I even arrived. I was in and out in just 15 minutes and drove away in my new car! The process couldn’t have been any easier or more convenient. Zach was efficient, professional, and great to work with. I would highly recommend him to anyone looking to buy a car. Thanks again, Zach, for ... Read More

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Google - Nov 5, 2026

I had an excellent experience working with Zach on purchasing my new car! He made the entire process seamless from start to finish. He ran the numbers, sent everything over via text, and once we agreed on a price, he had all the paperwork ready before I even arrived. I was in and out in just 15 minutes and drove away in my new car! The process couldn’t have been any easier or more convenient. Zach was efficient, professional, and great to work with. I would highly recommend him to anyone looking to buy a car. Thanks again, Zach, for making it such a great experience!

James F was awesome! Easy to work with, up front and got the deal done! Best experience we’ve had buying a car for awhile!!!

It was one of the easiest car buying processes we have ever been through… James Fitzhugh was amazing and we could not be happier

Zach was great to work with. He made everything super easy. Best experience buying a vehicle. Communication was exceptional!!!

Had a great experience buying a used van from Chris. Maria handled the paperwork effortlessly. Chris even made arrangements for me to get a second key fob for free.

We worked with James on getting a 2025 Volkswagen Atlas he made everything easy! We weren’t stuck there all day, he pretty much did everything over the phone we only had to come in and sign and the got to drive home in our new car! Definitely recommended working with James if you want an easy stress free purchase.

I'm from out of town and have stopped into the service department multiple times. Even though I didn't buy my vehicle here, they've taken care of me professionally and promptly every time. When I had issues, they provided a rental car, and they tracked down recall parts that were out of stock everywhere else and completed the repair. They've also handled multiple oil changes and parts installs for me. Special thanks to Tyson in the service department. 10/10, would recommend.

After watching a few tik toks i decided to see what the hype was about, My husband and I had a wonderful experience working with Lot Ramirez, he took good care of us! Thank you

My husband recently flew from California to Idaho to purchase an F-150. Lot Ramirez went above and beyond to make the experience simple and convenient. We're overall very happy with our decision to go with Goode Motor.

Got a great deal and was a pleasure to work with Zach! Fastest car buy I have ever experienced!!

This place is a major rip off i took my truck in there to get the exhaust manifolds changed. They said that it would be $1500 on the phone but when I got in there they changed their qoute to almost $5000. They also found 13000 dollars of other random things they tried to overcharge for. I just changed the sparkplugs myself in an hour and they wanted $999 to do it in the quote I was sent. There not honest and try to take advantage of people by selling things you dont need. **edit i went in to get my truck and they ... Read More

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Google - Aug 3, 2026

This place is a major rip off i took my truck in there to get the exhaust manifolds changed. They said that it would be $1500 on the phone but when I got in there they changed their qoute to almost $5000. They also found 13000 dollars of other random things they tried to overcharge for. I just changed the sparkplugs myself in an hour and they wanted $999 to do it in the quote I was sent. There not honest and try to take advantage of people by selling things you dont need. **edit i went in to get my truck and they explained to me that the spark plugs were not supposed to be that much. I guess they just updated their computer program and it caused some problems with the qoute.

Traveling through and check engine light came on. They took excellent care of us!

Highly recommended! My daughter had car trouble while traveling to SLC through Burley. The service team treated her respectfully, and set her up with a rental car to ensure arrival to SLC on time. Her vehicle was repaired with constant communication throughout the process. Despite my daughter living in a different city, her vehicle was delivered to her. 5 stars, and highly recommended.

Avoid Goode Motors in Burley – Dishonest & Deceitful on My Idaho-to-Nevada 2018 F-150 Limited I bought a 2018 Ford F-150 Limited (109k+ miles) from Goode Motor Ford in July 2025 for delivery to Nevada. Sold as-is with only a 3-month/3k-mile goodwill warranty. They completely screwed up the titling process on this cross-state purchase, causing major delays in legally driving the vehicle. I had to get the Nevada temporary permit myself. They admitted they don’t respond to the state’s requests until the customer complains. Communication was terrible — they didn’t help at all and rarely responded in a timely manner. In ... Read More

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DealerRater - Jun 1, 2026

Avoid Goode Motors in Burley – Dishonest & Deceitful on My Idaho-to-Nevada 2018 F-150 Limited I bought a 2018 Ford F-150 Limited (109k+ miles) from Goode Motor Ford in July 2025 for delivery to Nevada. Sold as-is with only a 3-month/3k-mile goodwill warranty. They completely screwed up the titling process on this cross-state purchase, causing major delays in legally driving the vehicle. I had to get the Nevada temporary permit myself. They admitted they don’t respond to the state’s requests until the customer complains. Communication was terrible — they didn’t help at all and rarely responded in a timely manner. In October 2025 (while goodwill coverage was active), I reported cold-start/power loss and downshifting after putting on only about 300 miles. They dismissed it as “how all Fords run” and did nothing. The transmission failed completely shortly after. They offered only $1,000 goodwill but demanded I sign a full release! I REFUSED! I paid $9000 for the new transmission. Strong Warning: Do NOT buy from Goode Motors. They are dishonest and deceitful. They botch paperwork on out-of-state deals, provide terrible communication, dismiss real mechanical issues, and offer almost nothing when big problems arise. Save yourself the headache and money — go somewhere else. I will never buy from them again. Date: July 2025 – March 2026 Vehicle: 2018 Ford F-150 Limited

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From the first call on our road trip having transmission problems to Goode. Every interaction with the amazing folks at this dealership was incredible and so unexpected. They offered to come and get us but we were ok driving. They saw us immediately when we showed up. Nick got our truck assessed. Offered to buy us lunch while we waited. We decided to walk to a restaurant and they insisted on driving us. Mike grabbed a car and drove us to Edith’s…My husband had mentioned his cell phone was dying and nick came running out with his cell ... Read More

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Google - May 26, 2026

From the first call on our road trip having transmission problems to Goode. Every interaction with the amazing folks at this dealership was incredible and so unexpected. They offered to come and get us but we were ok driving. They saw us immediately when we showed up. Nick got our truck assessed. Offered to buy us lunch while we waited. We decided to walk to a restaurant and they insisted on driving us. Mike grabbed a car and drove us to Edith’s…My husband had mentioned his cell phone was dying and nick came running out with his cell phone charger for us to take while we ate. While at lunch our truck shows up while Mike and Nick brought it to us. We finished went back to the dealership with the exact solution for our problem that another company had caused and Goode fixed it and we were on our way. The courtesy and kindness I have not ever seen in my traveling years like this. I told Nick I would drive from Colorado to Burley Idaho to have them work on my truck! We were truly humbled! Thank you team Goode!!!

My sons car had a recall issue that took out the motor, brought it in dropped it off Tj messaged me later giving me his number to text or call if i had any issues or questions or just wanted and update. I bugged him quite a bit. He always responded and was polite even if he didnt have an update.Car was in the shop 5 weeks but new motor later and no charge for any of the work done. Washed it for me as well. Everyone i talked to in the service department were very polite and nice. Thank ... Read More

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Google - May 22, 2026

My sons car had a recall issue that took out the motor, brought it in dropped it off Tj messaged me later giving me his number to text or call if i had any issues or questions or just wanted and update. I bugged him quite a bit. He always responded and was polite even if he didnt have an update.Car was in the shop 5 weeks but new motor later and no charge for any of the work done. Washed it for me as well. Everyone i talked to in the service department were very polite and nice. Thank you for taking care of my sons car

Awesome service manager TJ took the bull by the horns, and in an In a friendly and congenial way worked with service techs to figure out what was wrong with our vehicle. Really an exceptional young man. I will definitely be back! There is a friendly can-do attitude at this place. Nice shop. Lots of people working hard and doing a good job at this location. 🙂

On a multi day and state road trip and our air conditioning system totally failed. Very pleasant experience at unscheduled service arrival.

I ended up doing a trade in with Coulter over the phone and online. The whole team made it so easy and efficient! When it came time to pickup the vehicle all I had to do was a couple signatures and out the door I went! They were awesome and fast!

My brand new service vehicle had a bad motor and needed to get replaced. I brought it to this / Steelersship to get it worked on and after three months they got it fixed. They told me they would pay for the rental car, the rental trailer and any damages that might have occurred to my product because I didn’t have my service vehicle ,all that was a lie. I had to get Ford corporation involved . just to get my money back for the U-Haul rental make sure you get everything in writing if you go through the same situation .... Read More

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Google - Apr 15, 2026

My brand new service vehicle had a bad motor and needed to get replaced. I brought it to this / Steelersship to get it worked on and after three months they got it fixed. They told me they would pay for the rental car, the rental trailer and any damages that might have occurred to my product because I didn’t have my service vehicle ,all that was a lie. I had to get Ford corporation involved . just to get my money back for the U-Haul rental make sure you get everything in writing if you go through the same situation .I did. I took it on faith because it was a dealership which is on. Now they don’t even try to help me out when I call to try and get reimbursed and when I tried to talk to the GM, they always say he’s out of town or on vacation or in a business meeting. shame on all of you guys taking advantage of people. Especially all the service managers in the service department. Oh yeah that’s another thing. Every time I talk to somebody they said they were the service managers so it’s kind of weird to see that many service managers in one department.

Let me start out with the fact that this dealership can afford tampons in the women's room but supposedly doesn't have a tire machine? But can pull tires off a rim but can't mount them? It'd be safe to say any work done from this lot hasn't had a proper look over or alignment and tire issues. Drove 10 hours round trip for a vehicle that ended up being infested with dog hair, scratched up back of the seats and chewed up back buckle cracked windshield, broken tail light, quarter tank of gas, and damaged transfer ... Read More

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Google - Mar 17, 2026

Let me start out with the fact that this dealership can afford tampons in the women's room but supposedly doesn't have a tire machine? But can pull tires off a rim but can't mount them? It'd be safe to say any work done from this lot hasn't had a proper look over or alignment and tire issues. Drove 10 hours round trip for a vehicle that ended up being infested with dog hair, scratched up back of the seats and chewed up back buckle cracked windshield, broken tail light, quarter tank of gas, and damaged transfer case. Not impressed with whoever the manger is, didn't seem to know how to actually run proper numbers. And just adding extra warranties and anti theft stuff without asking? I ran the numbers myself to ensure they were correct but he didn't seem to care. Have some integrity when trying to sell family vehicles is all I have to say. Also offered used tires of different degrees of wear for us to have to pay a local shop to get dismounted and mounted on the truck before making a 6 hour drive home because I noted the bald tires on the truck. Not impressed, disappointed, and extremely angry.

Jared helped me get into a new car and made process so smooth.

Such a wonderful experience!!!! No pressure at all. Braxton was amazing. Answered every single one of my questions. When i needed to leave and come back they worked with me all the way till the end!!! My husband did there service and the guys made it such A welcoming place

I purchased a truck from Goode Ford in January 2026. After 2 weeks of ownership a check engine light came on. I left messages with my sales rep, Jake, and spoke with him once and was told he would check with his manager to get this handled. In the meantime I took the truck into Lithia Ford in Idaho Falls and they found the sunroof was broken, the transmission was shifting rough, and a new exhaust sensor had been wired wrong and was shorting out. They fixed it for me so I could continue driving the truck, but now I have to ... Read More

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Google - Mar 5, 2026

I purchased a truck from Goode Ford in January 2026. After 2 weeks of ownership a check engine light came on. I left messages with my sales rep, Jake, and spoke with him once and was told he would check with his manager to get this handled. In the meantime I took the truck into Lithia Ford in Idaho Falls and they found the sunroof was broken, the transmission was shifting rough, and a new exhaust sensor had been wired wrong and was shorting out. They fixed it for me so I could continue driving the truck, but now I have to pay for the repair out of my own pocket. Then I finally heard back from the sales manager, Joe, saying they were sending a person with a rental truck to me and then would make the fixes on the truck. I gave him the contact info for service tech I was working with at Lithia so he could get the detailed report. The service tech at Lithia Ford never heard from Goode Ford. I had the truck at Lithia Ford for 4 days and another 14 days in the shop at Goode Ford. I started speaking with Tyson in the service department on the status of the truck a week after they took my truck back. He went through the problems Joe had told him, but failed to tell Tyson about the sun roof issue, because they never reached out to Lithia Ford to get a list of the issues. Tyson let me know he didn't know about the sunroof and he'd have to take a look and potentially order a part. Well, it was broken and he did have to order the part which should have been ordered from when they initially got the truck. I told Tyson how frustrated I am since the I've owned it for 5 weeks its been in the shop for 3 weeks. He said he'd talk with Joe about extending the Blue Certified Ford an extra month because of this. I never heard back from Tyson. Finally, I got my truck back with an empty tank even though I returned their truck with a full tank of gas. Then I noticed two rock chips in the windshield that weren't there when I gave them the keys to the truck. Also, the to accordian rubber looking gaskets that go in the sunroof to cover up the interior track were never put back and were in my back cab. Lastly, the center console has an aluminum/metal trim that is now really dented up and pulling away from the console. I then called Joe, the general sales manager, back with these issues. He said they would send me a check for the fuel, get the rock chip fixed and they'll pay for it, and he'll have Tyson, the service manager, call me about the center console trim and the sunroof gasket. Well it's been two more weeks and no check, no calls from Goode and no resolution. I would be very cautious about buying a vehicle from Goode Motor Ford. I can not recommend them.

Braxton is the best! Purchased two vehicles from him!

Staff was wonderful there. Helped with all my problems and concerns. Was pleasantly surprised by my bill. Great people to deal with for service issues.

Had a wonderful expirence purchasing my first vehical. Thank you Braxton.

Braxton was great. Had a good experience purchasing our new explorer.

Great local Ford dealer with a super convenient central location. They have a long-standing positive reputation in the community on the sales side of their business, and are known to be extremely ethical from an internal operations and business perspective. The one black eye commonly mentioned is their lack luster service department - repairs often take unusually long to get done, and communication (lack thereof) is a frequent complaint. Overall a great business, great brand, with the right leadership to improve the shortcomings of the service team.

I am delighted to have successfully acquired my new vehicle, thanks in large part to the tireless efforts of JODIE from Goode Motors in Burley. Her exceptional guidance and support throughout the week-long process were instrumental in finding the perfect vehicle for my needs. JODIE's professionalism, honesty, and communication skills are truly commendable, and her persistence played a significant role in ensuring a smooth transaction. I would highly recommend her services to anyone looking for a new car or truck. Her extensive experience in the field is evident in her ability to handle complex situations and deliver exceptional results. ... Read More

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Facebook - Jan 14, 2026

I am delighted to have successfully acquired my new vehicle, thanks in large part to the tireless efforts of JODIE from Goode Motors in Burley. Her exceptional guidance and support throughout the week-long process were instrumental in finding the perfect vehicle for my needs. JODIE's professionalism, honesty, and communication skills are truly commendable, and her persistence played a significant role in ensuring a smooth transaction. I would highly recommend her services to anyone looking for a new car or truck. Her extensive experience in the field is evident in her ability to handle complex situations and deliver exceptional results. I appreciate her dedication to customer satisfaction, demonstrated by her willingness to meet me for paperwork signing. Thank you, JODIE, for your invaluable assistance and guidance throughout this process. She's amazing 👏 🤩 😍

These folks been really fair with me!

Great experience purchasing a truck here!

Excellent Service!! Worked with me for recalls and were amazing with updates!!

Great dealership! Braxton helped me buy my first truck he was a ton of help and a great salesman! If you’re looking at anything here ask for Braxton he will take good care of you.

Everyone is so nice and helpful!

Braxton was amazing! It was a very enjoyable experience working with him. We love our car!

When a car dealer tells you that you can get a vehicle with no money down and your approved already then tells you "unfortunately you will need a significant amount of money down" just do t lie to me and rope me around for over a week. I recommend not going to this dealership unless your willing to be roped around and lied to!

Very friendly staff. I needed a few things checked out on my vehicle and TJ was kind enough to help me. He got my car all fixed and sent me on my way.

I worked with Braxton. He was very professional and friendly. The process was quick and easy

I'm confused a company called lease end uses this address is this true ?

I recently worked with Braxton to help me find a Ford F150. I have never owned a Ford before, Braxton was incredibly helpful in answering my questions and providing me accurate information in my search. I would recommend Braxton (and Goode Motor Ford) to anyone—they were total pros!

Braxton was fantastic in helping me get the right package and exactly what I want when I ordered my truck. He was awesome!

Braxton did a great job! went above and beyond to try and help me out in a bad situation with my previous vehicle. Very professional and helped me leave with a new vehicle.

Braxton was absolutely on target. When I arrived to get my new lightening pick up it was everything g as promised!! Thanks Braxton

Braxton was helpful and easy going, and helped us buy a great car.

Braxton was attentive and patient in helping me find the right vehicle.

Braxton was super helpful when we came in. We came in right before closing but he still took care of us until the end and stayed late despite them closing early. Truly appreciate his help and definitely recommend him. A true professional thank you!

Once this dealership has your money, they do not care about you. I bought a new car from them in May, and 5 months later, I still don't have plates or registration. Apparently there was a delay in their title department. I'm convinced the only people that work here are 19 year olds, who are afraid to answer the phone.

Drove 10 hrs one way from oregon to Idaho to get a specific vehicle with specific options. Drove all the way there and it didnt have said options and had body damage and interior damage. And had a airbag light on and a headlight assembly that needed replaced and no pump for a flat tire or spare tire equipment. Whoever did inspection needs talked to they missed so much on it that took me 5 mins to find. Needless to say 4 tanks of gas food and motel and Drove home empty handed. I will say salesman and finance guy tried hard but ... Read More

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Google - Sep 14, 2025

Drove 10 hrs one way from oregon to Idaho to get a specific vehicle with specific options. Drove all the way there and it didnt have said options and had body damage and interior damage. And had a airbag light on and a headlight assembly that needed replaced and no pump for a flat tire or spare tire equipment. Whoever did inspection needs talked to they missed so much on it that took me 5 mins to find. Needless to say 4 tanks of gas food and motel and Drove home empty handed. I will say salesman and finance guy tried hard but vehicle just wasnt worth the headache especially since it didnt even have the options it said it had that I wanted along with body and interior damage

If I could give zero Stars I would. My husband who works on cars for a living, drove 10 hours to purchase a car that was misadvertised. There were certain features of the vehicle that were misrepresented and the sole reason for traveling so far for that particular vehicle. The inspection that was done was sub-par. Super disappointed in the ethics of this place. And I have also noticed that only 5 star reviews get a response from the owner...

This my 2nd experience with the Goode group the first time around wasn’t much better figured I’d give them another chance. Sales was a lot better at overland but service and pre sales inspection was a joke just an oil change never checked fluids ( differentials when there service said they should of and admitted) granted sales paid for it. But it’s shotty work in the end missed a missing cabin air filter warped brakes 177 point inspection ya right. Then went in for warranty work a whole month they had it communication was good at the beginning at ... Read More

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Google - Aug 18, 2025

This my 2nd experience with the Goode group the first time around wasn’t much better figured I’d give them another chance. Sales was a lot better at overland but service and pre sales inspection was a joke just an oil change never checked fluids ( differentials when there service said they should of and admitted) granted sales paid for it. But it’s shotty work in the end missed a missing cabin air filter warped brakes 177 point inspection ya right. Then went in for warranty work a whole month they had it communication was good at the beginning at the end no call backs when dodge had it they where more responsive. Then a vent didn’t open at we fixed never do service writer even said we replaced it the whole the whole dash piece his words on the phone and the car sat there after I picked it up. I was just highly disappointed. Then using my warranty instead of admitting their own fault that’s the kicker.

This company will take advantage and just take your money. Wanted to give them a chance to redeem our already terrible service that we have received and they gave the appearance of wanting to working with us. But when we needed them to keep to their promises they used us and force us to use an extended warranty and pay the deductible. If we didn’t have would have been screwed. I’m tired of dealerships taking advantage and not following through. Do not use this company and not just this one Goode as a whole is a terrible company. ... Read More

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Google - Aug 16, 2025

This company will take advantage and just take your money. Wanted to give them a chance to redeem our already terrible service that we have received and they gave the appearance of wanting to working with us. But when we needed them to keep to their promises they used us and force us to use an extended warranty and pay the deductible. If we didn’t have would have been screwed. I’m tired of dealerships taking advantage and not following through. Do not use this company and not just this one Goode as a whole is a terrible company. This car we bought none of the fluids were changed, it was missing filters, and things that should work didn’t. When we brought it to their attention it was ok we will fix it, then turn around and tell us it’s up to us to deal with. On top of that they had the car over a month and the list that was “going to be fixed” was never done.

Love my car, but the salesmen arw awful. You know who you are. I'll never buy a car there again

Traded my car in which I had some negative equity on it which I did understand the position I was in with the car, I ended up getting a used truck but a newer model, 2nd week the truck overheated and when I tried to contact them they left me in the dark for 3 days, and so when I went in In person they told me they had to ship it to Twin Falls because I guess thats where it was last inspected. I asked if there was a temp car i could use because it was my only vehicle. ... Read More

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Google - May 28, 2025

Traded my car in which I had some negative equity on it which I did understand the position I was in with the car, I ended up getting a used truck but a newer model, 2nd week the truck overheated and when I tried to contact them they left me in the dark for 3 days, and so when I went in In person they told me they had to ship it to Twin Falls because I guess thats where it was last inspected. I asked if there was a temp car i could use because it was my only vehicle. They denied me because of a previous incident they had, I understood the situation and asked if it was covered under warranty (This is still 2nd-3rd week having this vehicle) and they wanted me to pay out of pocket for diognostics and parts and labor, I was frustrated and moved on. Now this is my 2nd month owning this vehicle and the car is broke down and doesnt turn on and now Im looking for a tow and a good mechanic to solve the issue.

Worst dealership bought a truck for almost 40,000 drove maybe 300 miles before it lost the transmission they wouldn’t fix it then the front driveline was bad and front rotors and brakes wasn’t replaced either go to any other dealership just not them

Horrible experience! I was interested in a used pickup and was told I could test drive it so I took time off work to drive it and the batterys were dead so I used my own pickup and cables to jump it. Then I was told I would not be able to drive it unless I got pre approved to finance it. 100% waste of time. I will not be doing business with them. All I wanted to was drive it to see if I liked it. I didn’t even say I wanted it yet. Terrible customer service!!!!

Very unprofessional location.

Horrible customer service. They would never return messages or phone calls. An are very backed up in service department took 1.5 months to get my vehicle back.

Took my new truck in for an oil change and almost 2 hours later finally left. They didn’t top off the washer fluid level, vacuum the interior very well and did poor job on washing the exterior. Cost too much for the service I received. Will be going elsewhere next time.

Purchased van for a work vehicle for my company. Had it for less than 2 hours and the RPM started having issues.

Horrible experience. We purchased a used van and within 3 days, it was in the shop. The mechanic still can’t tell us what’s wrong with the van. I’d avoid buying a used car from here unless you have a comprehensive warranty.

Went to get a scheduled oil change after purchasing my truck there. We walked to lunch, and when I returned, the job wasn't completed because the washer person was at lunch. Very unprofessional having to pay for a completed job that wasn't complete. They offered an expired coupon for another business. Very unprofessional. This isn't my 1st bad experience with them.

From a tire buyers perspective my personal experience was getting a quote which was agreed to and then there ended up being extra costs added on the day of service that were never discussed as part of the quote conversation. When you ask for a quote you expect a total cost which is all inclusive to any costs related. That’s the reason you ask for a quote. When you are given a quote and then find out there are added costs above the quote and also that an alignment isn’t even a part of the cost the whole ... Read More

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Google - May 31, 2024

From a tire buyers perspective my personal experience was getting a quote which was agreed to and then there ended up being extra costs added on the day of service that were never discussed as part of the quote conversation. When you ask for a quote you expect a total cost which is all inclusive to any costs related. That’s the reason you ask for a quote. When you are given a quote and then find out there are added costs above the quote and also that an alignment isn’t even a part of the cost the whole deal and therefore the business seems shady and non transparent in their dealings. Won’t be back and certainly won’t recommend to my friends.

I would give Goode Ford zero stars if I could. Do not buy a car from this business. They do not stand behind their product. Less than one month after purchasing a car from this company 3 of the 4 tires failed on the vehicle. I called three times and left a message and they refused to return the call. Especially stay away from salesman Hector Contrereas. He will mislead and lie to you. I have bought many cars from various dealers and Goode Ford is by far the worst.

Had a part replaced in our truck. Customer service was the best I've seen. They set the standard on taking care of their customers and ensuring every concern was answered and resolved with the best a customer can get. Whatever your business model is, should be the standard from which all Dealerships should follow. Thanks for their service it was awesome along with the quality repair. Thanks to the Manager and his maintenance crew for a quality job well done.

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Typical sleazy shameless dealership. My 83 year old mother went in to Goode because there was an ad in the paper to come on in and draw for a great prize. Then they proceeded to sell her a used car for a new-car price, took in her low mileage used car, didn't give her enough for that, then help her get a big fat loan, at 83. Shameless. I can't tell you how disgusted I am. Hey, Goode, if a little old lady comes in to get a prize, it's not a good idea to do your sleazy tactics ... Read More

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DealerRater - Mar 11, 2024

Typical sleazy shameless dealership. My 83 year old mother went in to Goode because there was an ad in the paper to come on in and draw for a great prize. Then they proceeded to sell her a used car for a new-car price, took in her low mileage used car, didn't give her enough for that, then help her get a big fat loan, at 83. Shameless. I can't tell you how disgusted I am. Hey, Goode, if a little old lady comes in to get a prize, it's not a good idea to do your sleazy tactics to sell her a car. Now her confidence is ruined and she's feeling horrible about the amount of money she's spent.

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After getting lots of recalls done w/ our 2022 F-150 (including one with the windshield wipers), a few weeks later our junction box to the wiper relay wasn’t working. Our wipers were working perfectly fine until they messed with the recalls. I went in for a scheduled service on Mon. thinking it would take an hour or so to fix & after 3.5 hours of waiting for an update, they told me the vehicle was not safe to drive. I have kids so I needed a vehicle in the meantime since the technician told me the part would take 3-5 business ... Read More

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Google - Mar 1, 2024

After getting lots of recalls done w/ our 2022 F-150 (including one with the windshield wipers), a few weeks later our junction box to the wiper relay wasn’t working. Our wipers were working perfectly fine until they messed with the recalls. I went in for a scheduled service on Mon. thinking it would take an hour or so to fix & after 3.5 hours of waiting for an update, they told me the vehicle was not safe to drive. I have kids so I needed a vehicle in the meantime since the technician told me the part would take 3-5 business days to get it from Texas. I felt like I had to beg for a loaner car and when they finally gave me a loaner car an hour later, it was the crappiest car with damage to the front bumper. Since that Mon. appt I waited the 3-5 business days & then called since I had no update on the truck. They told me on Thurs. that it would be done tomorrow on Fri. Fri. comes, and still no update. I end up waiting another week & finally call the following Thurs. & they tell me that the vehicle will be ready that night. I understand that parts take time to arrive and to install, but at least give me an update. Super unprofessional.

Purchased a truck in the end of august last year. Started having major issues within a week. I let the salesman know of the issues after they started happening and they reached out to my local ford dealership to bring it in (which was helpful) they couldn’t get it in for 3 weeks, then another 2-3 weeks for repairs. Got the truck back home, next time I went to drive it, it wouldn’t start, eventually got it to start but ran really rough and started shaking violently limping it back to the dealer. After weeks I got the truck ... Read More

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Google - Feb 4, 2024

Purchased a truck in the end of august last year. Started having major issues within a week. I let the salesman know of the issues after they started happening and they reached out to my local ford dealership to bring it in (which was helpful) they couldn’t get it in for 3 weeks, then another 2-3 weeks for repairs. Got the truck back home, next time I went to drive it, it wouldn’t start, eventually got it to start but ran really rough and started shaking violently limping it back to the dealer. After weeks I got the truck back home. Drove it once and then it wouldn’t start again. Got it towed to the dealer for more repairs. In the span of roughly 5-6 months I had driven the truck 5-6 times, every single month I made the payment it was broken down in the dealership. After speaking with the Goode salesman’s manager (Jodie was her name I believe) she wasnt too inclined to help, just offering a trade to spend more money on a truck. After getting frustrated with the sales manager, she stated she would gather more information and get back to me, I haven’t heard from her since, the salesman also said he would get back to me after discussing trying to get out of this nightmare of a vehicle, never heard back from him either. I bought a $43,000 truck for work, and not once used it for work in the 6 months I paid for it. in total I’m out about $20,000 after finally biting the bullet and working with my local dealership to get out of the truck as I need a truck for work. This situation greatly affected my work, as well as my wife’s as I had to use her car for months. Long story short, don’t buy anything used from these guys, their “help” and “wanting to earn your business” is getting you to spend more money no matter how much you’ll lose.

Would not recommend what so ever buying a vehicle from this dealership. They sold me a truck with a blown up transmission and said “it needs to learn the way you drive.”

Started when I made my appointment to have recall work completed on my 2021 F150. In the service department it was more important for staff to be on their phones than ask what I needed. Appointment was set and I requested that a software update be completed also. On 11-30- 2023, I dropped off my truck at 8:30, at 11:30 I recieved a text that my truck was ready for pick up. I went to pick it up, they handed me my key without any information on what had been completed. I asked what work was done and found they had not completed ... Read More

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Google - Nov 30, 2023

Started when I made my appointment to have recall work completed on my 2021 F150. In the service department it was more important for staff to be on their phones than ask what I needed. Appointment was set and I requested that a software update be completed also. On 11-30- 2023, I dropped off my truck at 8:30, at 11:30 I recieved a text that my truck was ready for pick up. I went to pick it up, they handed me my key without any information on what had been completed. I asked what work was done and found they had not completed the software update. I never saw any parts that were replaced and had trouble getting the correct info. Really disappointed in their customer service and inability to complete requested tasks. Don't feel confident that the work was actually done.

We just purchased a truck this week from salesman Jordan Ruiz, and we were pretty much overwhelmed by his courtesy, patience (with us), truthfulness, and customer service. He went the extra mile for us in every way! Our few experiences with car salesmen have never been this good. He kept reaching out to us but didn't pressure - it was the perfect combination. Jordan at Goode Motor Ford - a new and wonderful experience! And I love my truck!! Thank you again Jordan. 🙂

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Was in the process of buying a truck from there twin store, had credit pulled and in the process of signing papers. When they come and tell me this burley store has sold the truck out from underneath me to someone sight unseen. So instead of selling it to a local customer they decide to sell it to someone else. I will never do business with Goode Burley or most likely any Goode store. Thank you for reminding me of why I don’t do business with local dealers anymore and take my business elsewhere!! Good job Goode! Update: Apparently ... Read More

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Google - Oct 22, 2023

Was in the process of buying a truck from there twin store, had credit pulled and in the process of signing papers. When they come and tell me this burley store has sold the truck out from underneath me to someone sight unseen. So instead of selling it to a local customer they decide to sell it to someone else. I will never do business with Goode Burley or most likely any Goode store. Thank you for reminding me of why I don’t do business with local dealers anymore and take my business elsewhere!! Good job Goode! Update: Apparently it wasn’t even sold lol now it’s back up for sale and I already closed on another truck from a different dealer. Way to go Goode fumbled that deal and lost a customer 🤙

Took over 3 months to get my truck fixed, don’t give loner vehicles either or say they don’t have any available, your time is definitely not valuable to them, worst experience I’ve ever had at dealer ship, they take on way more work then they can handle which I was told from their own employees. Don’t expect a call back unless you’re gonna bug them 3 times a day.

I had a F59 in for a warranty transmission rebuild. When trying to communicate with TJ about the process, I Made more calls trying to get status from the service dept,Than they ever did to me. It was very difficult to even reach anybody. They were " not available, busy serving other customers... please leave a message " I think my calls were screened?I would call 2 or 3 times a day. They were SO occupied? When when I could talk to some one, they had no answers. I will find out and call you back. NOT. The truck was ... Read More

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Google - Jul 30, 2023

I had a F59 in for a warranty transmission rebuild. When trying to communicate with TJ about the process, I Made more calls trying to get status from the service dept,Than they ever did to me. It was very difficult to even reach anybody. They were " not available, busy serving other customers... please leave a message " I think my calls were screened?I would call 2 or 3 times a day. They were SO occupied? When when I could talk to some one, they had no answers. I will find out and call you back. NOT. The truck was there for 8 weeks.. I just needed some short, simple answers. The last weeks after the 4 of July I was getting texts about it every other day. That was nice. The repair was successful. Great quality work. This has been our 3rd truck for warranty. All had great performance after repair. I am just asking for frequent, knowledgeable information. I am glad Goode can do the medium duty trucks. Your mechanics do a great job.

Not impressed with their service. Always pretty slow. You make an appt and then they tell you it’ll be an hour and a half wait…for an oil change

This place was awesome I took my car that I bought for from them and they send me somewhere else because they couldn't fix it there.

When asking for prices. They only will give you partial information. The filter costs this much but we will charge you 150.00 to install it and not tell you till you get the bill. I won’t take my vehicle back for anything other than warranty work.

Horrible experience. Instead of discovering that both my batteries were close to dead, they instead chose to try and sell me on $1000 worth of audio equipment.

Salesman Cody was great and followed up quickly after my initial inquiry. I'll buy from these guys at some point.

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Goode Motor is the best dealership in Idaho! They are all very helpful and have the best customer service! We buy all of our vehicles from Goode and whenever there is a problem they are always on it!

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This dealership is awesome! Very helpful service department. Anyone who has anything bad to say is crazy. They help a lot of people and make each experience a personal one 🙂 love these guys!

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